We track 500K+ Shopify stores annually to measure the Response Time Tax—the hidden cost of slow support on merchant revenue.
558,781 Shopify stores analyzed. The Response Time Tax costs merchants $4.2B annually—every hour of delay reduces conversion by 7%. See where your store stands.
482,156 stores indexed. We quantified the Response Time Tax at $3.8B—the hidden cost of slow support on Shopify merchant revenue.
Our inaugural index of 415,000 Shopify stores. First to measure the Response Time Tax—$3.4B in lost revenue from slow support response.
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