Garrio CX Index
Calculate your Response Time Tax
See how much revenue you're leaving on the table from slow customer support
$
Your store's annual gross revenue
Based on analysis of 558,781 Shopify stores
How the Response Time Tax works
The Research
We analyzed 558,781 Shopify stores and found that response time directly impacts conversion rates. Every hour of delay costs you sales.
The Impact
Stores with <5 minute response times see 21% higher conversion rates than those with 24+ hour response times. That's real money.
Response Time
Conversion Impact
Under 5 minutes
+21%
Under 1 hour
+12%
1-4 hours
+4%
4-24 hours
0%
Over 24 hours
-8%