The work is not just support. It is the customer-facing work that decides whether shoppers buy, come back, or give up.
Before they buy, while they buy, after they buy, and as you grow — these are the moments that turn traffic into orders and orders into repeat customers.
Product fit, sizing, ingredients, compatibility, proof, reviews, and cart help — the doubts that stall a purchase.
Discounts, checkout nudges, quotes, cart updates, and the last buying questions before they hit pay.
Delivery promises, shipping confusion, returns, policies, and order status — the moments that earn the next order.
Repeated cleanup, multiple markets, languages, handoffs, and the owner exceptions only you can decide.
Sizing, ingredients, compatibility, reviews, and cart help — Garrio knows your product pages and policies, so a shopper keeps moving to checkout instead of leaving to look elsewhere.
Returns, shipping problems, and owner exceptions are where a buying decision is won or lost. Garrio routes those moments to a real person fast, so the shopper stays confident and keeps buying from you.
The handoff to a real person is seamless. Our customers don't even notice — they just get their problem solved.
Ryan McCrady
HOAst (Services)
Whether it is AI or a person, every moment matches your tone, knows your products, and follows your policies — so the delivery promise and the buying experience stay the same on every order.
I love that you're drawn to our sustainable collection! That necklace would look stunning with our matching bracelet—both are made from recycled metals. ♻️
Perfect! I hadn't seen the bracelet yet. Adding both to my cart now! 🛒
AI handles routine customer-facing work fast. People step in when judgment is needed. Your store adds capacity before it adds headcount.
Product questions, order status, shipping and returns policies, discount and cart help — answered in seconds, around the clock, in your voice.
Tricky returns, edge cases, and owner exceptions go to a real person — so the calls that need a human get one without adding to your payroll.
Most tools hand you another inbox to staff. See how much customer-facing work each one actually takes off your plate.
Most tools automate the easy stuff but still leave the rest on you. Garrio handles the customer-facing work end to end, so your store adds capacity before it adds headcount.
| Feature | GarrioRECOMMENDED | Gorgias | Re:amaze | Zendesk | Tidio |
|---|---|---|---|---|---|
| Results | |||||
Customer-facing work handled for you | Limited via partners | ||||
Average first response time | < 2 min | 11.4 hrs email avg | 4-12 hrs varies by plan | 7+ hrs industry avg | 45 sec live chat |
Avg. owner minutes saved per question | 15 min up to 100% done for you | 9 min 60% AI deflection | 0 min limited AI automation | 1 min 6% AI deflection | 10 min 67% AI deflection |
| What It Does | |||||
Shopify 1-click actions | Limited manual setup | Limited basic sidebar | |||
Recommends products in the conversation | Limited Add-on | Limited Add-on | Limited basic | ||
Handles the work, not just the inbox | Limited via partners | ||||
| Budget & Getting Started | |||||
Free tier availability | 100 interactions/mo | $60/mo (350 tickets) | $29/user/mo | $55/agent/mo | 50 chats/mo free |
Overage rate per conversation | $0.10 | $0.40 | $0.20 | Tiered pricing | $0.15 |
Migration service cost | Free | $500+ | $250 | $1000+ | Self-service |
| Trust | |||||
Shopify rating | 5★ | 4.1★ | 4.4★ | 2.9★ | 4.4★ |
We looked at six Shopify support platforms and asked three questions: can the AI add to cart, send the customer to checkout, and work without a developer? Garrio is the only one that does all three out of the box.
When a customer says yes, the AI adds the product to their cart right in the conversation. No link, no extra steps.
Everyone else
Most tools send a product link and hope the customer follows through. Gorgias and Tidio can add to cart, but you have to set it up yourself.
4 of 6 platforms can't add to cart from chat at all.
Once the cart is built, Garrio sends the customer straight to checkout. They go from question to purchase without leaving the conversation.
Everyone else
Every other platform makes the customer navigate back to your store, find the product again, and start checkout on their own.
0 of 6 platforms can take a customer from chat to checkout.
Install the Shopify app and turn it on. Selling works on day one.
Everyone else
The tools that do offer partial selling require custom setup, workflow builders, or developer time to get working.
Every other platform requires setup or dev work for selling features.
Shopify stores that let Garrio handle the customer-facing work so they could focus on growing.
We went from days behind on email to instant responses. Our customers are so much happier.
Ryan
HOAst · Services
Garrio gets what our customers need right away. They're happy and buying more than ever.
Chuck
Mortadella Head · Food & Bev
This is our first online store and we really needed help with customers. Garrio gets the job done.
Mike
Harbor Hoses · Retail
Install on Shopify, let Garrio handle the moments that make shoppers hesitate, and turn more traffic into orders.